CORONAVIRUS - UPDATE & F.A.Q.
April 5, 2020
In the current circumstances, many of our guests can no longer enjoy their booked food tours and experiences.
For that reason, we decided to implement extraordinary measures and guarantee a flexible policy to ensure the highest quality of service.
Please read the updates below:
For that reason, we decided to implement extraordinary measures and guarantee a flexible policy to ensure the highest quality of service.
Please read the updates below:
Overview
What's the situation like?
Due to travel restrictions and cautionary measures, most travellers are unable to reach the Azores until April 13. Flights are limited and several cruises are cancelled for the upcoming period.
Due to travel restrictions and cautionary measures, most travellers are unable to reach the Azores until April 13. Flights are limited and several cruises are cancelled for the upcoming period.
Cancellations, rebookings and refunds:
Options:
Taking this exceptional situation into account, we're taking exceptional measures. These are the options:
1) Rebooking
You will enjoy full flexibility in rebooking your tours. For this, you will receive a voucher that you can use to pay for a tour later; you can also offer it as a gift card to anyone.
This voucher will be valid for any tours and experiences until December 31, 2021.
Unable to rebook
In case you are unable to rebook your trip until this date, you will always be entitled to a 50% refund.
2) Refunding
a) Refunding of Regular tours or experiences
If you acquired a standard food tour or experience and do not wish to rebook, you can opt for our standard refund policy, and get a 50% refund. The refund will be processed in the following 4 weeks counting from your tour date.
b) Refunding of Private / Tailor-made tours
In case you booked a private tailor-made tour, please contact us.
Full refunds
We fully understand that you may prefer a full refund of the paid travel sum, and we would love to comply with your wishes! Nevertheless, for regular tours, that is not possible, since that fee is allocated for administrative and booking expenses.
To-do:
Please send us a quick email and let us know if you prefer:
Option 1: to rebook and receive a voucher, valid until December 31st, 2021;
Option 2: get a 50% refund
Rebooking or Refunding?
Please consider rebooking instead of a refund. Hungry Whales is a small family business, unable to resist a severe and long crisis in the tourism sector. We hope that the full flexibility offered and an exceptionally long period for rebooking can prevent any loss from your side.
Taking this exceptional situation into account, we're taking exceptional measures. These are the options:
1) Rebooking
You will enjoy full flexibility in rebooking your tours. For this, you will receive a voucher that you can use to pay for a tour later; you can also offer it as a gift card to anyone.
This voucher will be valid for any tours and experiences until December 31, 2021.
Unable to rebook
In case you are unable to rebook your trip until this date, you will always be entitled to a 50% refund.
2) Refunding
a) Refunding of Regular tours or experiences
If you acquired a standard food tour or experience and do not wish to rebook, you can opt for our standard refund policy, and get a 50% refund. The refund will be processed in the following 4 weeks counting from your tour date.
b) Refunding of Private / Tailor-made tours
In case you booked a private tailor-made tour, please contact us.
Full refunds
We fully understand that you may prefer a full refund of the paid travel sum, and we would love to comply with your wishes! Nevertheless, for regular tours, that is not possible, since that fee is allocated for administrative and booking expenses.
To-do:
Please send us a quick email and let us know if you prefer:
Option 1: to rebook and receive a voucher, valid until December 31st, 2021;
Option 2: get a 50% refund
Rebooking or Refunding?
Please consider rebooking instead of a refund. Hungry Whales is a small family business, unable to resist a severe and long crisis in the tourism sector. We hope that the full flexibility offered and an exceptionally long period for rebooking can prevent any loss from your side.
Support and customer service
Stranded travellers
We are doing everything we can to advise, accommodate and support stranded holidaymakers. We hope to contribute to your feeling of safety so that you can still make the best out of your trip!
Customer service
We do our best to reply to your emails or calls as soon as possible. Nevertheless, our team is small and you might experience some delay. In that case, please accept our apologies - we will contact you as soon as possible. Thank you for your understanding!
We would like to thank you for your trust, and hope to meet you in the near future - with a big smile and a whale-bellies hunger for joy, adventure and great memories!
Kind regards from the Azores,
Rafael & Nadja
email us
We are doing everything we can to advise, accommodate and support stranded holidaymakers. We hope to contribute to your feeling of safety so that you can still make the best out of your trip!
Customer service
We do our best to reply to your emails or calls as soon as possible. Nevertheless, our team is small and you might experience some delay. In that case, please accept our apologies - we will contact you as soon as possible. Thank you for your understanding!
We would like to thank you for your trust, and hope to meet you in the near future - with a big smile and a whale-bellies hunger for joy, adventure and great memories!
Kind regards from the Azores,
Rafael & Nadja
email us
Portugal-Specific Information:
Portuguese Government declared State of Emergency from March 19, for a two-week period.
Extraordinary measures include:
The suspension of multiple international flights and a bar on the entry of foreign cruise ship passengers.
Schools, bars and similar establishments are closed, as well as museums.
The Regional Government of the Azores announced that all arrivals must agree to a mandatory self-quarantine for 14 days before being admitted.
Travelers should be prepared for travel restrictions to be put into effect with little or no advance notice.
Extraordinary measures include:
The suspension of multiple international flights and a bar on the entry of foreign cruise ship passengers.
Schools, bars and similar establishments are closed, as well as museums.
The Regional Government of the Azores announced that all arrivals must agree to a mandatory self-quarantine for 14 days before being admitted.
Travelers should be prepared for travel restrictions to be put into effect with little or no advance notice.
